Welcome
Welcome to the Institute of Excellence, where the mission is to “Empower Excellence in Your Tourism and Small Business.” Centred around you, the small business owner and leader, the Institute of Excellence, IGNITE principles include Innovation, Growth, Navigation, Impact, Transformation, and Empowerment, striving to foster a community where creativity, ethical practices, and sustainable growth are at the forefront. Our commitment to you is to light the path to excellence with industry-leading training and development, ensuring you, your business and your business community has the tools to unlock your potential. Join us on the journey of continuous improvement, guided by values that empower progress, resilience, and a deep commitment to positively impacting both people and the planet.
Popular Courses
Institute Of Tourism
Explore the dynamic world of tourism through tailored training in visitor services, tourism management, digital marketing, social media marketing and customer service, to name a few, designed to elevate your business in the tourism, events and hospitality industries.
Institute of Small Business
Discover growth and success with the Institute of Small Business, offering comprehensive tools, knowledge, and community support to empower entrepreneurs and small business owners at any stage of their journey.
Tourism Hub Podcast
Dive into the Tourism Hub Podcast, presented by the Institute of Excellence, where Despina Karatzias takes you on an inspiring journey through tourism and small business landscapes. Explore engaging stories, innovative digital marketing strategies, and social media tips with industry leaders to fuel your career or business growth. Subscribe on Apple Podcast, Spotify, or Google to join a community striving for excellence in the vibrant Australian visitor economy and beyond.
★★★★★ 5/5
Informative & High Energy
Very informative and a high energy session about how to manage challenging customers! Thanks Despina!
Nicole O'Sullivan
★★★★★ 5/5
Fantastic Course
Fantastic course! Great examples, useful tips and advice that we can take back to our team. Thank you!
Deaane Gilham
★★★★★ 5/5
Amazing
Amazing AI course learnt so much.
Cath Trott
★★★★★ 5/5
We Learnt So Much
Love Despi and her presentation – we learnt so much from the 3 hour hands on workshop that we can’t recommend her and the workshop enough 👏🏻👏🏻👏🏻👏🏻👏🏻
Michael Kewish
★★★★★ 5/5
I’m Inspired
I’m inspired. So many notes and ideas, with real, simple to use tools to get me started. Thanks so much Despina. Amazing.
Lauren Daly
★★★★★ 5/5
Engaging, Simple & Easy to Understand
As a new small business owner of Hayden’s House Food and Produce, who is still learning about technology, Despina made the training so engaging, simple and easy to understand the practical and very effective ways so that I can incorporate SEO’s and manage my online presence and reputation for my business.
Arlene Tribo
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