Customer Service, Reviews & Online Reputation Management

Tourism Training: Customer Service, Reviews & Online Reputation Management

Enquire Now

Course Objectives

Course size: one-to-one or groups

  • This course helps tourism business owners and managers learn how to create a package that is a win win situation for you and your customer. You will be taught the 10 step packaging development formula that will help build your clientele and credibility, which in turn will create repeat business.
  • This course helps tourism business owners and managers learn how to create world class customer experiences from the initial holiday research to leaving their hotel to go home.
Reviews and online reputation is one of the upmost criteria for potential customers to make a final decision on where to go. You will learn how to embrace feedback and what strategies and actions you need to take to respond to all forms of feedback in the social domain.

Enquire Today

Who is this course for?

This course helps tourism business owners and managers learn how to create world class customer experiences from the initial holiday research to leaving their hotel to go home.

Reviews and online reputation is one of the upmost criteria for potential customers to make a final decision on where to go. You will learn how to embrace feedback and what strategies and actions you need to take to respond to all forms of feedback in the social domain.

The Wins:

Learn how to create your Customer Service Vision so that it aligns to your customer values.


Learn strategies on how to assess and respond to any reviews about your business.

You will learn how to implement online reputation strategies.

Course Structure

Lesson 1: Evolution of customer experience
Lesson 2: How to deliver world class experience

Lesson 3: What you can do
Lesson 1: What TripAdvisor is and how it works

Lesson 2: Reputation Management

Lesson 3: Assessing and responding to reviews
Lesson 1: What are they saying about you?

Lesson 2: Monitor your feedback
Lesson 3: Embracing Feedback
  • Learn how to create your Customer Service Vision so that it aligns to your customer values.
  • Learn strategies on how to assess and respond to any reviews about your business.
  • You will learn how to implement online reputation strategies.

Learning Outcome

Enquire Today